Live wallboards
Real-time queues, agents and active calls on a screen the whole floor can see.
Call-centre intelligence for 3CX & VoIP
See every call. Fix what's losing them.
CallScope turns your phone system into clear analytics, quality assurance and live wallboards, so you answer more calls, coach your team with real data, and prove your service levels. Hosted in your region (New Zealand, Australia, the USA, UK, Germany, Singapore, Hong Kong or South Africa), on your own infrastructure, or fully air-gapped.
NZ-owned & operatedBuilt and supported by Belton IT Nexus, a New Zealand technology company.
Deploy your wayOur cloud (NZ or AU), your data centre, or a fully isolated air-gapped install.
Security-firstRole-based access, single sign-on, encryption and a tamper-evident audit trail.
You stay in controlRead-only against your PBX; automation proposes, your people approve.
What CallScope does
Everything your contact centre needs, read straight from your phone system.
CallScope connects to 3CX and VoIP platforms read-only and turns raw call records into decisions - staffing, coaching, service levels and compliance.
Missed & abandoned
Every unanswered call explained - why it was lost, and which callers to win back.
Call Health
Detects routing loops and queue mis-configuration in your phone system before they cost you calls.
Agent performance
Fair, transparent scorecards built from real call data - not guesswork.
Quality & sentiment
Sentiment, dead-air and call-quality signals surface the calls worth reviewing.
Reports & search
Searchable transcripts, scheduled reports and a natural-language report builder.
For the people on the calls
Coach with data, not opinions.
Your team answers hundreds of calls a day. CallScope gives every agent a fair, transparent picture of their work, and gives managers the calls that actually need a listen. Less guesswork, fewer escalations, better conversations.
Built for regulated & high-trust teams
From a council contact centre to a defence help desk.
Local governmentCentral governmentDefenceEducationHealthcareBusiness & enterprise
Different sectors, the same need: answer the call, evidence the service, protect the data. CallScope adapts to each - including the strict hosting and residency rules that government and defence require.
How you get started
Tell us about your environment - we send you pricing.
No generic price list. You tell us your phone system, scale, hosting and compliance needs; we respond with pricing and a deployment plan that fits.
Share your setup
Your VoIP/3CX platform, number of agents and queues, and how you need it hosted.
We scope & price it
We confirm what's possible against your environment and compliance requirements.
Stand it up
SaaS in days, or a planned on-prem / air-gapped rollout to your timeline.
Frequently asked
Questions we hear a lot.
What is CallScope?
CallScope is a call-centre analytics and quality platform for 3CX and VoIP phone systems. It connects to your phone system read-only and turns call records into live wallboards, missed and abandoned call analysis, agent performance, call quality and sentiment, transcript search, reporting, and phone-system health checks.
Which phone systems does CallScope work with?
CallScope works with 3CX and other VoIP platforms that expose call records or an API. If you are not sure whether your platform is supported, tell us what you run on the pricing form and we will confirm.
Where is CallScope hosted?
You choose. Managed SaaS can be hosted in New Zealand, Australia, the United States, the United Kingdom, Germany, Singapore, Hong Kong or South Africa, or you can run CallScope on your own infrastructure or as a fully air-gapped install.
How much does CallScope cost?
Pricing is based on your environment: your phone platform, the number of agents and queues, your hosting model and your compliance needs. Tell us your setup on the pricing form and we respond with pricing and a deployment plan, usually within one business day.
Will CallScope change anything on our phone system?
No. CallScope reads your phone system; it does not control it. Any automation is propose-only and is approved by a person before anything happens.
Ready to see what your calls are really telling you?
Send us your environment and we'll come back with pricing and a deployment plan - usually within one business day.